At Kora Ka Pitara, we value your trust and respect your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, contact us, or otherwise interact with Kora Ka Pitara.
By using our website or providing your information to us, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
Depending on how you interact with us, we may collect information such as:
- Your name
- Email address
- Mobile or WhatsApp number
- Billing and shipping address
- Order and purchase details
- Payment-related information
- Product preferences
- Customer support communications
- Reviews, feedback, or enquiries submitted by you
- Device, browser, and website usage information
- IP address and approximate location information
- Cookie and analytics information
We collect only the information reasonably required to operate our website, process orders, communicate with customers, and improve our services.
2. Payment Information
Payments may be processed through authorised third-party payment gateways or payment service providers.
Kora Ka Pitara does not generally store your complete card number, CVV, banking password, UPI PIN, or similar confidential payment credentials on its own systems.
Payment providers may process your information according to their own privacy policies and security standards.
3. How We Use Your Information
We may use the information we collect to:
- Process and fulfil your orders
- Arrange shipping and delivery
- Send order confirmations and delivery updates
- Handle returns, refunds, exchanges, and cancellations
- Respond to customer service enquiries
- Verify transactions and help prevent fraud
- Improve our website, products, and customer experience
- Maintain customer and transaction records
- Send important service-related communications
- Provide personalised product recommendations
- Send promotional messages, offers, or updates where permitted
- Conduct analytics and understand website usage
- Comply with applicable legal, accounting, and regulatory requirements
We do not use your personal information for purposes unrelated to our business without an appropriate basis.
4. Marketing Communications
If you choose to receive promotional communications from Kora Ka Pitara, we may contact you through channels such as:
- SMS
- Other digital communication channels
These communications may include new launches, offers, collections, restocks, recommendations, and brand updates.
You may opt out of promotional communications at any time by using the unsubscribe option provided, replying with an opt-out request where applicable, or contacting us directly.
Please note that even after opting out of marketing messages, you may still receive important transactional communications relating to your orders or account.
5. Cookies & Tracking Technologies
Our website may use cookies and similar technologies to:
- Keep the website functioning correctly
- Remember preferences
- Maintain shopping sessions or carts
- Understand how visitors use the website
- Measure website performance
- Improve customer experience
- Support advertising and marketing activities
Some cookies may be necessary for the website to function, while others may be used for analytics or marketing.
You can manage or disable cookies through your browser settings. Certain website features may not function properly if necessary cookies are disabled.
6. Analytics & Advertising
We may use third-party analytics, advertising, or marketing services to better understand website traffic, customer behaviour, and campaign performance.
These providers may collect information through cookies, pixels, or similar technologies.
The information may include details such as:
- Pages visited
- Time spent on the website
- Device and browser information
- Interactions with products or advertisements
- Referring websites or campaigns
Third-party platforms process such information according to their own privacy policies.
7. Sharing of Personal Information
We do not sell your personal information as a product to third parties.
However, we may share necessary information with trusted service providers who assist us in operating our business, including:
- Payment gateways
- Banks and payment processors
- Shipping and logistics partners
- Warehousing and fulfilment providers
- Website and e-commerce service providers
- Customer support providers
- Email, SMS, and WhatsApp communication providers
- Analytics and advertising platforms
- Technology and cloud service providers
- Professional advisers
- Government or regulatory authorities where legally required
These parties may receive only the information reasonably necessary to perform the relevant service.
8. Shipping & Delivery Partners
To deliver your order, we may share necessary information with courier and logistics companies, including:
- Your name
- Delivery address
- Contact number
- Order or shipment details
This information is provided for order fulfilment and delivery-related purposes.
9. Data Security
We take reasonable administrative, technical, and organisational measures to protect personal information against:
- Unauthorised access
- Loss
- Misuse
- Alteration
- Disclosure
- Destruction
However, no online platform, transmission method, or storage system can be guaranteed to be completely secure.
Customers should also take reasonable precautions to protect their devices, passwords, OTPs, and payment credentials.
10. Data Retention
We retain personal information only for as long as reasonably necessary for purposes such as:
- Processing and maintaining orders
- Customer service
- Accounting and taxation
- Fraud prevention
- Resolving disputes
- Meeting legal or regulatory obligations
- Maintaining legitimate business records
When information is no longer reasonably required, we may delete, anonymise, or securely dispose of it, subject to applicable requirements.
11. Your Privacy Choices
Subject to applicable law and circumstances, you may contact us to request:
- Access to certain personal information held about you
- Correction of inaccurate information
- Updating of outdated details
- Deletion of certain personal information
- Withdrawal of consent where processing is based on consent
- Opting out of promotional communications
Some information may need to be retained where required for legal, accounting, fraud-prevention, or transaction-related purposes.
To make a privacy-related request, contact us at:
Email: Korakapitara@gmail.com
WhatsApp: +91 99992 44968
We may ask you to verify your identity before processing certain requests.
12. Accuracy of Information
You are responsible for providing accurate and current information when placing an order or contacting us.
Please notify us if your contact or delivery information changes so that we can keep relevant records accurate.
13. Third-Party Links
Our website may occasionally contain links to websites, social media platforms, payment services, or other third-party services.
Kora Ka Pitara is not responsible for the privacy practices, security, content, or policies of third-party websites or services.
We encourage you to review their privacy policies before providing personal information.
14. Social Media
If you interact with Kora Ka Pitara through platforms such as Instagram, Facebook, WhatsApp, or other social networks, those platforms may collect and process information independently according to their own privacy policies.
Information that you choose to make publicly available on social media may be visible to other users.
15. Reviews, Images & User-Generated Content
If you voluntarily submit a product review, testimonial, photograph, video, or other content to Kora Ka Pitara, we may display that content on our website, social media channels, or marketing materials where appropriate.
We will not intentionally publish sensitive personal information such as your address, payment details, or private contact information.
If you wish to request removal of content submitted by you, please contact us.
16. Children’s Privacy
Our products and website are intended for general audiences and are not specifically designed to knowingly collect personal information from children without appropriate authorisation.
If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter.
17. Fraud Prevention & Security
We may use order, payment, device, and transaction information to identify suspicious activity, protect customers, and prevent fraud or misuse of our website.
Where reasonably necessary, we may share relevant information with payment processors, financial institutions, logistics providers, or authorities for security and fraud-prevention purposes.
18. Changes to This Privacy Policy
Kora Ka Pitara may update this Privacy Policy from time to time to reflect changes in:
- Our business practices
- Website functionality
- Technology
- Service providers
- Legal or regulatory requirements
The revised version will be published on this page with an updated effective date where appropriate.
We encourage customers to review this policy periodically.
19. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way your personal information is handled, please contact:
Kora Ka Pitara
Email: Korakapitara@gmail.com
WhatsApp: +91 99992 44968
We will make reasonable efforts to address your request as promptly as possible.